ProXPN Review

Does ProXPN Store Logs?

A VPN that stores logs is one to avoid. We checked out ProXPN’s (extremely short) privacy policy to determine whether or not the provider monitors and logs user data and activity on the internet.

Fortunately, ProXPN operates a no-logging policy which means it doesn’t store logs related to your VPN use, including connection times or your real IP address. The only identifiable information it collects is your e-mail address and password on the basic plan. This increases to include your name and payment details if you purchase the premium plan.

ProXPN states that since no activity logs are stored, it would be unable to provide this information if asked, say through a court order. The provider’s canary policy also claims that it has never received any gag orders regarding a user’s activity on the VPN network. However, this information was last updated in 2016, so it could have changed since then.

We’re inclined to believe that ProXPN doesn’t store logs, even though it would be nice to see a longer privacy policy. It’s good to note that the company does not store and share user data on the free version of its VPN either since many free VPNs earn money by doing this. It would be great to see an audit carried out to affirm ProXPN’s no-logging claims since many other VPN providers have done this to reassure users.

Where is ProXPN Based?

Despite listing several United States-based contact addresses on its website, ProXPN has its headquarters in the Netherlands, which means that it follows European law. GDPR protects user privacy online, which is reassuring.

However, the Netherlands is a member of the 5/9/14 Eyes, an international data-sharing alliance. There have been reports that the organization has shared European residents’ data amongst member states, which is worrying.

Fortunately, since the company doesn’t store data on its servers, customers should enjoy a good level of privacy on the internet.

Does ProXPN Have a Kill Switch?

ProXPN offers a kill switch called the VPN Guard. The VPN Guard will spring into action should the VPN connection cut out, closing internet-connected apps to keep your privacy online safe. Users can configure the VPN Guard, selecting which apps they want to be shut down should the VPN connection falter.

However, during our testing for this ProXPN review, we noticed our VPN connection go down but could still access apps and surf the internet. A good kill switch should automatically disconnect you from the internet so that you are not at risk of exposure online.

Does ProXPN Have a Free Version?

Yes, ProXPN offers a basic free plan for subscribers. However, like most free VPNs, this comes with many limitations. Bandwidth is limited to 300kbps, and there are not as many server options as on the premium plan. However, the ProXPN free VPN doesn’t store logs, which is more than can be said for many other free VPNs like Hola VPN.

How Much is ProXPN?

If you want to upgrade from the basic ProXPN VPN service to the premium account, then you have a choice of three subscription plans.

• The 3-month subscription plan costs $9.98 per month, which is $29.95 for the entire time period.
• The 6-month VPN plan costs $8.33 a month, which works out to $49.95 for half a year.
• The annual plan is $6.25 per month, which is $74.95.

It’s disappointing that there isn’t a monthly plan. We’d normally recommend that users purchase a monthly plan to start with since it ties you in for a shorter amount of time, meaning you can cancel the plan if you aren’t satisfied with the service.

What Payment Methods Does ProXPN Accept?

ProXPN accepts Visa, American Express, and Mastercard credit cards. You can also pay with PayPal. Unfortunately, ProXPN doesn’t accept cryptocurrency payments, which are great if you want more privacy related to your VPN use.

Is There a Free Trial?

Yes, ProXPN offers a 30-day zero-risk free trial for all new customers. However, for full disclosure, the provider mentions on its terms of service that it will charge you when you sign up.

You can claim a refund before the end of the 30-day free trial if you don’t like ProXPN. However, if you fail to ask for a refund before the end of a month, your subscription will automatically be renewed.

Where are ProXPN’s Server Locations?

ProXPN has a small number of servers, consisting of just 20 server locations. With a limited number of just over 28 servers, most servers are based in the United States, Australia, the United Kingdom, and the Netherlands. However, it also has servers in places like Hong Kong, Costa Rica, and Japan.

ProXPN’s number of servers is tiny, given that rival VPN providers like CyberGhost offer more than 7000 servers in over 90 countries worldwide. Since ProXPN charges high prices, it would be better if the VPN could provide its users with more servers.

What Device Support Does ProXPN Offer?

ProXPN provides support for Windows, Mac, Linux, iOS, and Android platforms. You can enjoy dedicated apps offered by the VPN, which are easy to set up and allow you to surf the web with VPN protection with just one click.

ProXPN premium plan customers also have the choice to manually configure the VPN software to their operating system. You can set up a manual connection using OpenVPN or PPTP, which is great for users who don’t want to use the dedicated Windows client or Android and iOS apps.

Each ProXPN plan comes with 4 simultaneous connections, which is rather limiting. The industry standard is 5 device connections, so we’d like to see ProXPN offer at least one more connection, especially considering the high cost of its subscription plans.

Moreover, ProXPN doesn’t recommend connecting to the same server on all of your devices simultaneously. This isn’t an issue for other VPN services, so we’re surprised to see that ProXPN warns customers against doing that.

Is ProXPN Fast?

ProXPN promises unlimited VPN speeds and unrestricted bandwidth if you sign up for a premium account. We put this impressive claim to the test with a couple of speed tests. We first connected to a server in the US and were pleased to get a download speed of 34Mbps, which is fast enough for HD video playback.

We then connected to a server in the UK and were slightly concerned to see the download speed drop rather significantly to 28Mbps. This is by no means a slow speed, but the difference from the US server speed was quite prominent.

Of course, physical distance from servers can affect connection speeds, as can server load. Overall, the speeds we experienced were good, and we didn’t suffer from any buffering or slow loading of pages.

Can You Watch Netflix with ProXPN?

An excellent VPN service can improve your overall internet experience, especially when accessing a wider range of content on streaming platforms. ProXPN can unblock foreign streaming service libraries, but not as many as other popular VPNs.

ProXPN can unblock US Netflix, which is a good sign, and the VPN provider even offers two Netflix-optimized servers in the United States. However, we had no luck accessing the popular streaming service in other countries and failed to bypass geo-restrictions on Amazon Prime Video, HBO Max, and BBC iPlayer.

We wouldn’t recommend ProXPN if you want access to a vast array of Netflix libraries and other streaming services. The VPN doesn’t have the power to bypass these websites’ robust firewalls. If you want a powerful VPN for streaming, try out ExpressVPN or NordVPN instead.

What Customer Support Does ProXPN Offer?

ProXPN has a help section on its website, which includes answers to some FAQs, which mostly revolve around manually setting up the VPN service. There is also some information on billing methods and server lists, but aside from that, the help section is rather sparse.

There is no live chat on the ProXPN website or phone number available for phone support, even though ProXPN claims you can get in contact with its support staff 24/7. However, you can get in touch with the customer service team via the customer support email address, which you can find on the website.

Should You Use ProXPN?

So, what is our overall rating of ProXPN? Unless you desperately want a free VPN, we would avoid using this service. For one, it is costly, and you can get access to better security and features by paying less with other providers. Secondly, we want to see a more detailed privacy policy backed up by an independent audit.

Although there are some good things about ProXPN, such as its support for torrenting, decent speeds, and ability to unblock Netflix in the US, it falls short of our reviewing standards. When compared to VPN titans like NordVPN, ProXPN simply can’t compete.

If you want to watch US Netflix and torrent, then try out ProXPN. However, if more online anonymity and security is what you seek, we suggest finding an alternative.

Author Madeleine Hodson

I’m Madeleine, and I'm a writer that specializes in cybersecurity, tech products, and all things related to the internet. I have a keen interest in VPNs and believe that everyone deserves internet freedom and security. I wr...
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