Urban VPN Review

Our rating
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35%
Features Read more toggle icon
35%
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If you visit Urban VPN's website, you'll notice that the word 'free' is lambasted around frequently. Urban VPN could not be clearer about the fact that it offers a free VPN service, which is undoubtedly one of its most appealing selling points.

However, free Virtual Private Networks are often fraught with security risks and come at the expense of user privacy. While Urban VPN claims to encrypt users' data, hiding your online activity from your Internet Service Provider (ISP) and allowing you to browse the web anonymously, some factors cause us to worry.

Urban VPN essentially runs its server network using P2P (Peer-to-Peer) VPN technology and has a troubling logging policy. Both of these things are cause for concern and may be offputting for potential users. While there is a paid version of Urban VPN, this doesn't appear to improve the privacy and security problems that the service has.

We examined the Peer-to-Peer VPN in all areas, including security, features, and customer service, to provide you with a detailed Urban VPN review. Read below for more information.

  • pro icon Free proxy service
  • pro icon Unlimited simultaneous connections
  • pro icon Works in China
  • con icon Sells user data
  • con icon No kill switch
  • con icon Paid version for Firefox only
Price Starting At: 1.49 $ / monthly 35.95 $ / annually
For New Users: 7 days free trial + 30-day money-back guarantee
Number of servers: 84+
General information
Max Speed: 2000 Mbps
Type of IP offered: Shared
Simultaneous connections / Users: Unlimited
Number of Netflix Libraries: 1
Information sharing: 5 Eyes Member
OS support: Android, iOS, macOS, Windows
Router support:
VPN Promotion: Get VPN from Urban VPN for 1.49$ per month
Capabilities
Unlimited Bandwidthcross iconKill Switchcross iconSplit Tunnelingcross iconZero Data Loggingcross iconFree Version / Trialcross iconMobile Appcross iconBrowser Extentioncross iconNetflix Approvedcross iconFirestick Compatiblecross icon
Payment options
  • American Express
  • Mastercard
  • Mastercard Debit
  • Visa
  • Visa Debit
  • Visa Electron
Geolocations available
  • Algeria
  • Argentina
  • Australia
  • Austria
  • Belarus
  • Belgium
  • Bolivia
  • Brazil
  • Bulgaria
  • Canada
  • Chile
  • China
  • Colombia
  • Costa Rica
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Ecuador
  • Egypt
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Guatemala
  • Honduras
  • Hong Kong
  • Hungary
  • Iceland
  • India
  • Indonesia
  • Iran
  • Ireland
  • Israel
  • Italy
  • Japan
  • Jordan
  • Kazakhstan
  • Kyrgyzstan
  • Latvia
  • Lebanon
  • Lithuania
  • Luxembourg
  • Malaysia
  • Malta
  • Mexico
  • Mongolia
  • Morocco
  • Netherlands
  • New Zealand
  • Nicaragua
  • Norway
  • Pakistan
  • Panama
  • Paraguay
  • Peru
  • Philippines
  • Poland
  • Portugal
  • Puerto Rico
  • Qatar
  • Romania
  • Russia
  • Saudi Arabia
  • Serbia
  • Singapore
  • Slovakia
  • Slovenia
  • South Africa
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • Taiwan
  • Thailand
  • Turkey
  • Ukraine
  • United Arab Emirates
  • United Kingdom
  • United States
  • Uruguay
  • Venezuela
  • Vietnam

Urban VPN Security

35%

A great VPN should protect your web browsing data with strong encryption, come with a strict no-logging policy and give you more anonymity online. So how does Urban VPN fare in these areas?

Firstly, the provider comes with AES-128 bit encryption, which is decent but not the highest level of encryption. Most VPNs use military-grade AES-256 bit encryption, which is harder for third parties like Internet Service Providers (ISPs) to see your browsing information. Encryption also prevents hackers from seeing your internet traffic, resulting in personal information theft.

Urban VPN also claims to provide DNS and IPv6 leak protection, which is great, especially since many VPN services don't offer anything more than protection from IPv4 leaks. The provider also claims to use the OpenVPN protocol, which is good for creating a strong VPN connection.

However, Urban VPN is lacking in several areas regarding security and privacy. There is no kill switch to cut off your internet connection. This means your connection to Urban VPN could go down, and your browsing data could be exposed to a lot of third parties.

What's more, Urban VPN is a community-powered VPN, like Hola VPN. This means that it is a P2P network spread across many countries, meaning that your connection is routed through another user's system. If you want to change your location to Germany, then you will surf the web via a German user's device and under that device's IP address. While this means users help each other enjoy more free internet, it has risks.

Running a P2P network VPN ensures that Urban VPN can remain free, but it poses a security risk. You don't know what information other users can access from your device or whether they can see your browsing information or not.

On the topic of third parties viewing your activity, it is worth mentioning that Urban VPN is not a zero-logs provider, at least regarding the free version of its VPN. We checked out Urban VPN's logging policy and were quite frankly shocked to see the amount of data that Urban logs. Some of what the provider collects includes:

  • Personal identifiers like your IP address
  • Your web browsing data, including URLs of the websites you visit
  • Account information like your name and email address
  • The browser you use, connection time and date, and the device you use

Your IP address and browsing data will be retained for a longer amount of time, although Urban VPN doesn't state how long for. Urban even collects personal data such as your age and gender. The Urban VPN privacy policy also says that it will share this information with third parties for business purposes which is extremely worrying.

However, you can opt-out of Urban VPN selling your data via the About section in the app. But we don't feel that users' data should even be should in the first place.

One good thing about Urban VPN is the integrated safe browsing features that prevent unsafe websites surfing and anti-malware protection. There is also an ad-blocking feature to protect your device from other security risks that come with harmful advertising.

From a security and privacy viewpoint, Urban VPN is not a great choice. The privacy policy shows that the VPN service collects and shares a lot of information about users. Although it offers a lot of server locations, these are available via a community-powered network.

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Urban VPN Features

35%

Urban VPN isn't the best VPN service in terms of online security and privacy, so does it redeem itself when it comes to additional features?

Firstly, let's start with what Urban VPN does well. Urban VPN's main selling point is the fact that it is a completely free VPN service. This is appealing to many people since it means you don't have to hand over any money to install a free VPN app onto one of your devices.

However, there is a paid version for Urban VPN users who want to enjoy a zero-log browsing experience, and prices for one of the paid subscription plans start from only $1.49 per month, which is extremely low.

The provider offers unlimited bandwidth. The unlimited bandwidth limit ensures that you can transfer as much data as you want. This bodes well for people who like to stream all day long or game through the night.

Urban VPN is a great choice in terms of accessing restricted content or foreign versions of popular video streaming services. The service can unblock Netflix US and claims to bypass geo-restrictions on other Netflix libraries and other streaming services like YouTube and BBC iPlayer.

Urban VPN also claims that users can access music streaming services like Spotify as well as blocked news websites and social networks in many countries.

The provider has VPN locations in over 80 countries, including the US, the UK, South Africa, New Zealand, and even in places like Iran and China, which is great to see. Urban VPN will hopefully add to its continually growing pool of servers as more people sign up to use the service.

Another positive aspect of Urban VPN's service is that it offers unlimited simultaneous connections. This means that you can use one Urban VPN subscription across many different devices at the same time.

In terms of what operating systems you can use Urban VPN on, there are plenty of choices. You can use the Urban VPN application on Windows, iOS, macOS, or Android or install proxy browser extensions for Google Chrome, Microsoft Edge, or Mozilla Firefox. The Urban VPN app and browser extension make installing Urban VPN easy.

However, there are some features that Urban VPN lacks. There is no split tunneling feature, which we think many users appreciate having the option of. There is also a lack of configurable features in the Urban VPN app, including security and privacy settings.

Overall, the VPN service has some good extra features but nothing compared to what premium VPNs such as NordVPN and CyberGhost offer.

Summary

0.625
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What is Urban Cyber Security?

There is not a lot of information online about the company behind Urban VPN, called Urban Cyber Security. However, what we do know is that Urban Cyber Security is the company that owns Urban VPN.

Interestingly, Urban VPN’s headquarters is in the United States, a country that employs strict data retention laws. Urban VPN mentions in its privacy policy that it logs activity and shares this if legally required to do so, which makes us think that it may follow US data retention laws.

The US is also a member of the Five Eyes alliance, meaning that it shares gathered information internationally with other countries. This is worth keeping in mind if you decide to use this VPN service since your VPN traffic could end up being shared internationally with third parties.

Is Urban VPN Safe?

We wouldn’t say that Urban VPN is one of the safest VPN services since it isn’t a zero-logging VPN and poses security risks.

Although the paid version of the Urban VPN service claims to be no data logging, there is no proof of this in Urban VPN’s privacy policy. This means your personal data could be at risk even though Urban VPN claims it doesn’t store, collect, or process data such as your browsing activity.

Moreover, Urban VPN only offers AES-128 bit encryption instead of the AES-256 bit encryption that many other VPNs employ to keep browser activities safe, which is not as reassuring, especially if you use the Peer-to-Peer system on public wi-fi networks. There is also a lack of quality security tools like a kill switch which is essential to ensure your internet connection is encrypted at all times and is cut off if the VPN connection fails.

Overall, we don’t rate Urban VPN as a safe service since there appear to be too many flaws in its privacy policy and data logging procedures. Other security risks include low encryption and a lack of security features for you to surf safely.

Where Are Urban VPN’s Server Locations?

A peruse of Urban VPN’s site will most likely leave you feeling confused as to how many servers Urban VPN offers and where in the world Urban VPN operates. We gathered that there are at least 84 server locations around the world, but the provider has not disclosed how many servers it offers.

Some of the countries where Urban VPN has international locations and operates its services include:

As you can see, Urban VPN operates server locations in some of the most restricted countries in the world, which is highly impressive. If you’re based in China and want to bypass firewalls and geo-restrictions within the country, you can do so with Urban VPN, by connecting to a server in your desired location to browse anonymously under a VPN IP address.

Urban VPN also has decent server coverage in Africa and the Middle East, regions that don’t often receive a lot of attention from VPN services. Overall, we feel that Urban VPN provides a good number of server locations for both paid and free VPN users. While its server network doesn’t compare to NordVPN’s or Private Internet Access’ networks, it is still decent.

Is There a Paid Version of Urban VPN?

While this Urban VPN review mainly focuses on the free service offered by the provider, there is also a paid version available. However, the paid subscription options are hard to find on the website and are only available for Firefox users, which leads some customers to not knowing they exist.

With the Premium Urban VPN, customers get access to all server locations, unlimited data, and no speed limits, which doesn’t appear to be different from what free users get. However, the provider states that there is no data logging on the premium plan, although it doesn’t offer any more information.

Paid subscription plans

As you can see, Urban VPN’s subscription plan options are incredibly cheap. However, we’d argue that higher-quality VPN products often cost more which begs the question: Why is Urban VPN’s Premium service so low-priced? We put it down to the lack of additional features and perhaps due to the VPN’s troubling privacy policy.

Free trial

There is a 7-day free trial for the premium version of Urban VPN, after which you will be charged. However, we’d argue that you can try out the free version first to get an idea of how the service works.

Many other free VPNs like Hotspot Shield and Tunnel Bear offer a watered-down version of their VPN service to entice users to make the move onto a paid plan. It seems as though there aren’t any major differences between the free and paid Urban VPN plans, so it makes sense to test the free proxy service first.

Money-back guarantee

On the premium plan, there is a 30-day money-back guarantee. Urban VPN states that its paid plans require no commitment and can be easily canceled at any time, which is great news.

Does Urban VPN Have a Business Plan?

Urban VPN offers a free business VPN service. There isn’t any more information about this on the provider’s website, and we’d advise looking at a different VPN if you want a VPN for your business.

Does Urban VPN Work in China?

Urban VPN has servers in China which suggest that the service works in China. Indeed, you can get a Chinese IP address and access Chinese websites with Urban VPN.

Likewise, users in China can use the community-powered VPN service to send their traffic via a different device and under a different IP address, enabling them to enjoy censored content in China.

Does Urban VPN Work on Streaming Sites?

Urban VPN claims to unblock the most popular streaming sites, including Netflix and Disney Plus. If these claims are true, unlimited bandwidth would enable users to access streaming sites often without any data limitations. We put it to the test to check whether these claims are true or not and if it can stream content from around the world.

Firstly, we tried to access US Netflix and were able to access the site with no issues. We then connected to a server in the UK to access British Netflix but were disappointed to find that we couldn’t get past the Netflix firewall.

We then tested out Urban VPN on other services like BBC iPlayer, and Amazon Prime Video. Trying to access these platforms using one of Urban’s UK IP addresses failed. We then attempted to access Prime Video in the US, but it again failed.

Since Urban VPN advertises itself as one of the best VPNs for Disney Plus, we tried to access this in the US, and our attempt was successful.

We weren’t overly impressed with our attempts to bypass streaming service firewalls, but if you’re a fan of Netflix or Disney Plus, then Urban VPN will be a good option for you.

Is Urban VPN Fast?

VPNs are known to slow down your internet speed. However, Urban VPN promises unlimited bandwidth and ‘blazing VPN speeds’ even though free proxy VPNs are known to offer slower speeds.

We decided to run a speed test using various Urban VPN server locations to test whether or not it affected our download speed greatly. We started with a baseline download speed of 39Mbps, which is extremely fast. We first connected to a US server, and our download speed dropped to 33Mbps, which was quite a big difference.

We then connected to a server in Canada and noticed a further drop in speed to 31Mbps. In the UK, our speed was 30Mbps, which is good considering the physical distance from our original location.

Our ping remained fairly low throughout testing, which is good news for gaming. Overall, although the speeds did vary greatly from our baseline speed, there were by no means slow, and we didn’t experience any major buffering or lagging. Combined with unlimited bandwidth, this is good news for data-heavy activities. However, if you want breakneck speeds, then we recommend checking out a provider like ExpressVPN or NordVPN.

Is Urban VPN Easy to Use?

Urban VPN is straightforward to use because it lacks a lot of configurable settings and additional features in its apps. To connect to a server in a particular country, you simply need to access the server list in the Urban VPN app and tap your country of choice. You’ll be surfing the web under a local IP within minutes.

If you’ve installed an Urban VPN browser extension, you can easily change your server location through the add-on in the browser. You can click on the Urban VPN logo, and from here, you can connect to the VPN, switch on safe browsing and even activate the VPN’s built-in ad-blocker.

Does Urban VPN Have Good Customer Service?

As you’d expect with any free VPN product, the customer service on offer isn’t the best. While there is a knowledge base on the Urban VPN website, the information in this section doesn’t reveal much about using Urban VPN or what to do if an issue arises. Instead, it mainly focuses on subscription details.

There is email support and, and you can find a link to the email for the support team in the knowledge base. Disappointingly there is no live chat option on the website, meaning that you cannot directly chat with a member of the Urban VPN customer support team. Many other VPNs offer this feature, and we’d like to see Urban VPN add it to its offerings so that each Urban VPN user can get free access to help if they need it.

Is Urban VPN Worth it?

So, is Urban VPN worth using? Over 3,000 users have downloaded the VPN proxy from the Google Chrome Web Store, where the provider has a stellar 5-star rating. While we don’t deny that Urban VPN has some obvious benefits to its service (namely that it is free), there are many downsides that are too hard to ignore.

If you care about your privacy and personal data, and your main reason for using a VPN is to hide your browsing behavior, then Urban is not a good choice. Although it provides encryption that hides your browsing activity from your ISP, trackers, and websites, the provider itself logs a lot of identifiable information.

What’s worse, Urban VPN admits to sharing this logged information for business purposes. Overall, our experts don’t think it is worth the risk and we don’t recommend Urban VPN.

What Are Some Good Urban VPN Alternatives?

If you want a free VPN but don’t want to choose Urban VPN, then here are some alternative free Virtual Private Networks:

Author Madeleine Hodson

I’m Madeleine and I'm a writer that specializes in cybersecurity, tech products, and all things related to the internet. I have a keen interest in VPNs and believe that everyone deserves internet freedom and security. I wri...
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