Mozilla VPN Review

Our rating
Security Read more toggle icon
80%
Features Read more toggle icon
70%
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Mozilla VPN is the latest service to join the VPN game. The VPN offering comes from Mozilla, the non-profit company behind the popular Firefox browser. Based on the popularity and reputation of Firefox, Mozilla VPN has already gained many users due to its firm stance policy on internet privacy. But, how does it fare compared to other well-known VPN services?

Firstly, Mozilla VPN has a smaller than average VPN server network; fortunately, the servers are spread across 30 countries to offer decent global coverage. There is also unlimited bandwidth which means users can utilize the VPN as much as they need to.

Since Mozilla is all about providing internet services to people with the aim of helping people over making a profit, it is unsurprising that there is a strong focus on security and privacy with Mozilla VPN. However, this isn't to say the VPN doesn't come at a cost since Mozilla VPN isn't free.

Overall, if you're looking for a reliable VPN that delivers consistent speeds, security, and privacy, Mozilla VPN is a great option.

    Pros

  • pro icon Reliable company
  • pro icon Audited no-logs policy
  • pro icon Dedicated apps

    Cons

  • con icon No free version
  • con icon No kill switch on iOS or Android app
  • con icon No live chat support
Price Starting At: 4.99 $ / monthly 59.88 $ / annually
For New Users: 30 -day money-back guarantee
Number of servers: 400+
General information
Max Speed: Unlimited
Type of IP offered: Shared
Simultaneous connections / Users: 5
Number of Netflix Libraries: 1
Information sharing: 5 Eyes Member
OS support: Android, iOS, Linux, macOS, Windows
Router support:
VPN Promotion: Get VPN from Mozilla VPN for 4.99$ per month
Capabilities
Unlimited Bandwidthcross iconKill Switchcross iconSplit Tunnelingcross iconZero Data Loggingcross iconFree Version / Trialcross iconMobile Appcross iconBrowser Extentioncross iconNetflix Approvedcross iconFirestick Compatiblecross icon
Payment options
  • American Express
  • Discover
  • Mastercard
  • Mastercard Debit
  • Paypal
  • Visa
  • Visa Debit
  • Visa Electron
Geolocations available
  • Albania
  • Australia
  • Austria
  • Belgium
  • Brazil
  • Bulgaria
  • Canada
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hong Kong
  • Hungary
  • Ireland
  • Israel
  • Italy
  • Japan
  • Latvia
  • Luxembourg
  • Macedonia [FYROM]
  • Moldova
  • Netherlands
  • New Zealand
  • Norway
  • Poland
  • Portugal
  • Romania
  • Serbia
  • Singapore
  • Spain
  • Sweden
  • Switzerland
  • United Arab Emirates
  • United Kingdom
  • United States

Mozilla VPN Security

80%

Mozilla VPN excels in the area of security and privacy features. Firstly, all VPN connections are secured with AES-256 bit encryption and the WireGuard protocol. WireGuard is one of the best tunneling protocols since it is open-source, making it easy to find vulnerabilities. Moreover, it offers faster speeds than other protocols such as OpenVPN.

There is DNS leak protection, with a custom DNS setting available in the Windows and Android apps. This allows users to set up DNS on a server of their choice or choose to route their DNS requests through VPN servers to block ads and malicious domains. There is also the option to switch on protection against IPv6 leaks so that users' real IP addresses are not accidentally leaked.

A kill switch is available in Mozilla VPN's Windows client as well as on the Mac and Linux clients. The kill switch is automatically enabled and can't be switched off, which may be a downside for some users, but which we feel is a benefit. If the VPN drops, the kill switch cuts off your internet access to ensure none of your web traffic is exposed without encryption. Unfortunately, there is no kill switch for iOS and Android users.

An excellent privacy feature that Mozilla added to its VPN service in 2021 is the Multi-Hop VPN feature. Similar to features offered by NordVPN and Surfshark, the Multi-Hop allows users to tunnel their internet traffic via two servers instead of just one.

One of the most important questions to ask when deciding to use a VPN is whether or not the VPN keeps logs. Although Mozilla VPN states it is big on protecting user privacy, the VPN doesn't immediately declare that it is a no-logs VPN on its website, which is usually a fact that VPN services are keen to share.

We checked out Mozilla VPN's privacy policy to see what information it keeps on its users. Mozilla does collect a minimal amount of identifiable information, which includes:

  • Your email address, location, and actual IP address.
  • Payment details including, your method of payment and the last four digits of the payment method.
  • Your operating system, device type, and hardware configuration.
  • Your VPN usage and interaction data including, session data times and VPN server selection.
  • During account updates, server logs, including your actual IP address, are temporarily collected.

It is worth mentioning that Mozilla VPN uses Mullvad VPN's servers. This means that your internet traffic is shared with Mullvad VPN; however, Mullvad VPN operates a strict no-logs policy, which is highly reassuring for users. This guarantees that their private data won't be shared with other third parties.

In August 2021, Mozilla VPN released a security audit of its service. Cure53 audited Mozilla VPN's various apps, and while a few high-security risks were discovered, these have been fixed by Mozilla.

Overall, Mozilla VPN performs reasonably well in the area of security even though it does log a little more personal information than other VPN services do.

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Mozilla VPN Features

70%

Additional VPN features are always a great benefit since they help users unblock restricted websites and make the most out of the service.

So, what does Mozilla VPN offer to its users? Firstly, it provides access to the same servers on the Mullvad VPN network, which consists of more than 400 servers across 30+ countries. This is a small server network, but the server locations are decent, with servers in countries like Australia, Canada, and the US. Unlimited bandwidth ensures that you can stream as much as you want to with the VPN.

Despite varying reports, Mozilla VPN can enable access to geo-restricted websites. We tested the VPN on Netflix US and were able to access the service. As well as this, Mozilla VPN bypassed geo-blocks on Amazon Prime Video in the US and BBC iPlayer in the UK.

There are VPN apps for Windows, Mac, Android, iOS, and Linux, and each plan comes with protection for up to five devices. This is the average number of simultaneous connections offered by most providers on the VPN market and should be enough to protect most of your internet devices.

There are many great features that you can enable in the VPN app, and one feature that was recently added is split tunneling. Split tunneling can be enabled in the app permissions and allows users to decide which traffic on websites and apps enjoys VPN protection and which goes through the regular unsecured network.

The VPN app comes with some excellent features, including the ability to quickly connect to the fastest default location and to enable the VPN to launch a connection when your device connects to an unsecured wi-fi network. This is extremely important since public wi-fi networks come with many risks, such as snoopers who watch what you do online.

Speeds are incredible with Mozilla VPN, which is good news. There is also great customer support, should you run into slow speeds or any other issues that you need to resolve. Best of all, there are various subscription plans on offer, each of varying lengths to suit your needs.

Summary

3.5
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Is Mozilla VPN Free?

Unfortunately, Mozilla VPN is not a free service, and there is no free version of its paid plan. Mozilla states this is due to its commitment to user privacy, and this is a good point; many free VPN services don’t offer advanced security, which puts users at risk.

Free VPNs are known to log user data, sell it to third parties, and even use annoying in-app ads. As well as this, free VPNs lack a lot of the features that Mozilla VPN offers, such as split tunneling, the Multi-VPN feature, and multiple simultaneous connections.

So while Mozilla VPN isn’t free, this is for a good reason since it wouldn’t be worth using if it didn’t have many great tools and services.

How Much Does Mozilla VPN Cost?

Since Mozilla VPN isn’t a free service, you’ll need to part with a bit of money to enjoy it. Fortunately, the subscription plans are affordable, and there are a few options to choose from.

So, while Mozilla VPN isn’t the cheapest VPN, it is a lot more affordable than many other VPN services.

What Payment Options Does Mozilla VPN Accept?

Mozilla VPN doesn’t accept as many payment methods as other VPN services. If you want to enjoy its VPN service, you’ll have to purchase a plan with either:

At the moment, Mozilla VPN doesn’t accept cryptocurrency as a valid payment.

Does Mozilla VPN Have a Refund Policy?

For users who may be on the fence about using the VPN service, you needn’t worry! All of Mozilla VPN’s plan comes with a 30-day money-back guarantee. The 30-day money-back guarantee promises users that they can claim back their money before the end of the first month if they aren’t content with the services on offer.

Is Mozilla VPN Safe?

Mozilla is one of the most well-respected companies since it is a non-profit organization that aims to make the internet better for everyone. With this in mind, it would be reasonable to assume that Mozilla VPN is safe, and you’d be correct.

First of all, Mozilla VPN uses the WireGuard to encrypt user traffic. With a VPN running over this protocol, you’re guaranteed safety since WireGuard is open-source, which makes it easier to find and resolve security issues.

Secondly, Mozilla VPN doesn’t misuse customer data; while it does store some, this is only done for account, technical, and campaign purposes. Your actual VPN traffic runs through Mullvad VPN’s server network, and therefore, enjoys the benefits of Mullvad’s zero-logs policy.

Overall, Mozilla VPN is a safe service that will keep your data secure at all times.

Does Mozilla VPN Unblock Netflix?

The best VPN services help users bypass geo-restrictions, and one of the main reasons why many people use VPNs is to unblock Netflix libraries. Fortunately, Mozilla VPN can provide access to Netflix US, which is great if you’re based outside of the US and want to access the vast array of content in the US catalog.

Mozilla VPN can unblock other streaming services, including BBC iPlayer in the UK and Amazon Prime Video in the US. You can do this by switching to a server in the country of your choice to change your virtual location and IP address so that you can trick the streaming sites into thinking you are based in another country.

How Fast is Mozilla VPN?

A fast internet connection is what everyone wants; unfortunately, VPNs can sometimes slow down your internet. We put Mozilla VPN to the test to check just how fast it is.

When connected to a US server, our download speed was 33Mbps, which is fast. This is an excellent speed if you’re streaming or chatting to friends on Skype or other social platforms.

If you find that you’re experiencing slow speeds with Mozilla VPN, there are a few things you can do. Firstly, you can switch servers whether you’re using Mozilla VPN’s Android app, iOS app, or Windows client. When you connect to a remote server based far away from your physical location, the speeds may be slower based on the time it takes to transfer data packets. To fix this, switch to a server closer to your physical location.

You can also enjoy faster speeds by using split tunneling; this means that some of your traffic will go through the VPN and the rest via your local network to ensure that not all of your internet traffic speed is affected by the VPN.

You can also ensure that you enjoy faster speeds by running fewer programs simultaneously so that your VPN is the only program running. This will ensure that background programs don’t accidentally slow down your connection.

Is Mozilla VPN Just for Firefox?

No, Mozilla VPN is not just for the Firefox browser. In fact, it is a standalone product and not a browser extension for Mozilla Firefox. You can use the VPN on up to five devices simultaneously, and there is support for Windows, Mac, Android, iOS, and Linux.

This means you can use the VPN on all of these devices and have it working in the background while you surf the web on any browser of your choosing. Be it Google Chrome, Microsoft Edge, Safari, Firefox, or any other browser; you’re browsing won’t be affected simply because you are using the Mozilla VPN service.

How Do I Set Up Mozilla VPN on My Devices?

Setting up the VPN is essentially a similar process for all devices. First, you need to create a Firefox account and then sign up for a Mozilla VPN plan. You can then install the software onto your device by downloading the VPN software and following the installation and set up instructions.

Once you’ve installed the VPN app, you adjust some settings in the settings panel. However, since there is only one protocol option, WireGuard, and the kill switch is always enabled, there isn’t much for users to change.

If you want to set up Mozilla’s mobile app, you don’t necessarily need to go through the VPN website to do so. You can download the Mozilla VPN iOS app from the App Store or the Android app from the Google Play Store. In doing so, you’ll be able to start using the software within a matter of minutes.

Is There Customer Support with Mozilla VPN?

If you have any issues while using Mozilla VPN, you can fall back on the customer support offerings that are at hand. There is an extensive support center that users can access via the product help tab on the website. From here, users can select the Mozilla VPN section and find an array of guides and FAQs related to Mozilla VPN.

If you can’t find the answer to your issue in the support section, then you can contact the Mozilla VPN support team directly by sending a message to the support team. You’ll have to sign in to your Firefox account in order to contact the support team.

While the support on offer is great, it isn’t the most accessible; there is a lot of clicking through links, and for those who don’t have a lot of time to search for solutions, it may prove hard to find. Moreover, there is no live chat support which is disappointing as this is something that most services offer.

Is Mozilla VPN Any Good?

So, what is the VPNSurfers’ verdict on Mozilla VPN? Overall, it is a basic VPN with a few extra frills such as a kill switch, split tunneling, and a Multiple VPN tool. As well as this, it offers dedicated apps, including an iOS app and an Android app for mobile phone users.

In terms of security, Mozilla performs well. While it only uses one protocol, this is WireGuard which is one of the best VPN protocols for providing a secure and encrypted connection without drastically slowing down your internet speed.

Even though Mozilla VPN logs more information than many other VPN services, it, fortunately, doesn’t log any of your browsing data since this is all tunneled via the Mullvad VPN network.

The above may ring alarm bells for some users, who don’t like the idea of their data going via an external network, but Mullvad operates a strict zero-logs policy. Moreover, the majority of VPN services rent servers and don’t manage them themselves, so this is not out of the norm. The only difference is that Mozilla is very upfront about this fact, and we like that the company is transparent with its users.

Finally, by using Mozilla VPN, you are using a product from a highly reliable and well-known company. Given that Mozilla prioritizes user satisfaction over profit, we feel that VPN subscribers will appreciate the service on offer.

Should I Use Mozilla VPN or a VPN Browser Extension for Firefox?

As mentioned earlier, Mozilla VPN is not a VPN explicitly for the Mozilla Firefox browser. If you’re looking for a VPN Firefox browser extension, there may be benefits to using Mozilla VPN instead. Here are the main differences between using a VPN vs. using a VPN browser extension for Firefox.

Author Madeleine Hodson

I’m Madeleine and I'm a writer that specializes in cybersecurity, tech products, and all things related to the internet. I have a keen interest in VPNs and believe that everyone deserves internet freedom and security. I wri...
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