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UltraVPN Review

Our rating
Security Read more toggle icon
65%
Features Read more toggle icon
60%
Check out the new VPN porivders! no deal avatar We do not recommend this VPN provider!
  • English e-mail support email enabled icon
  • No chat support chat disabled icon
  • No phone support phone disabled icon

UltraVPN offers users great unblocking capabilities when it comes to video streaming and bypassing VPN firewalls. However, the provider appears to fall short in other areas and lacks essential features that we feel are necessary for a good user experience.

While UltraVPN has a seemingly large server network, made up of over 100 server locations around the world, it notes on its website that it operates just 100+ VPN servers. Although size isn't always an issue when it comes to a server network, this is small compared to other providers.

UltraVPN doesn't disclose much about its service on its website, other than to talk about the fast speeds it provides users. We ran a few speed tests and found that Ultra performed well in most locations.

Users get 3 simultaneous connections on each plan, which is below the industry average of 5. While there are some things we really like about Ultra, it has a few shortfalls which let the provider down and prevent us from giving it a higher rating.

    Pros

  • pro icon Supports torrenting
  • pro icon Easy to use
  • pro icon 30 day money-back guarantee

    Cons

  • con icon Only 3 simultaneous connections
  • con icon Expensive plans
  • con icon Small server network
Price Starting At: 7.50 $ / monthly 90 $ / annually
For New Users: 30 -day money-back guarantee
Number of servers: 100+
General information
Max Speed: 400 Mbps
Type of IP offered: Shared
Simultaneous connections / Users: 3
Number of Netflix Libraries: 3
Information sharing: 5 Eyes Member
OS support: Android, iOS, macOS, Windows
Router support:
VPN Promotion: Get VPN from UltraVPN for 7.50$ per month
Capabilities
Unlimited Bandwidthcross iconKill Switchcross iconSplit Tunnelingcross iconZero Data Loggingcross iconFree Version / Trialcross iconMobile Appcross iconBrowser Extentioncross iconNetflix Approvedcross iconFirestick Compatiblecross icon
Payment options
  • American Express
  • Discover
  • Mastercard
  • Mastercard Debit
  • Paypal
  • Visa
  • Visa Debit
  • Visa Electron
Geolocations available
  • Australia
  • Brazil
  • Canada
  • Greece
  • Iceland
  • India
  • Japan
  • Mexico
  • Russia
  • Singapore
  • South Africa
  • Spain
  • United Kingdom
  • United States

UltraVPN Security

65%

In terms of security and privacy, UltraVPN offers a decent VPN solution. The provider employs military-grade AES-256 bit encryption, its own DNS servers, and has a firewall on its networks to prevent users' traffic from leaking outside of the encryption. The provider also offers users the choice of a couple of secure protocols, OpenVPN over UDP or TCP and IKEv2.

Not only this, but there is built-in malware and phishing protection. The built-in protection safeguards users from any threats online that could harm their device and, ultimately, privacy. However, it's necessary to remember that a VPN is not a replacement for antivirus software. Therefore, it's important to make sure that you don't use one without the other if you have concerns about computer and mobile viruses.

When it comes to understanding UltraVPN's logging policy, you have to do a little digging. The provider claims it operates a zero-logging policy, but what this means is that it doesn't log user activity on its servers. This is ultimately the most important thing since people want to ensure their browsing history remains private with a Virtual Private Network.

However, we decided to look at the VPN provider's privacy policy in more detail to see if it does, in fact, gather any data on its users. In the privacy policy, UltraVPN states that it collects billing information and some data referring to user activity on the network, including bandwidth usage, device information, and your location, to connect you to the closest server. UltraVPN claims that it may have to use your real IP address to do this, which doesn't sit well with us.

Aside from this, other user information is collected by UltraVPN, such as account information, your email address, name, username, password, and "certain other information from you." We would like to know what data the "certain information" refers to, as it is a little open-ended and unclear, causing us to have some concerns about what information the VPN provider is logging on us.

It would be great if Ultra released a transparency report or had an independent audit carried out by a third party. Many VPN companies have started to do this to reassure users that their data and privacy are safe with them.

Finally, when discussing security and privacy, it's worth mentioning that UltraVPN is owned by the UK company, Network Project. While this doesn't raise any red flags, it could cause some issues since the UK is a part of the Five Eyes agreement.

The Five Eyes is an international security alliance made up of countries from around the world that share civilian data with one another to protect international security. VPN providers with no-logs policies don't pose a grave risk since it is unlikely they would have much information collected on their servers to share with government agencies in the first place. This is why a provider like UltraVPN must have an unambiguous no-logging policy.

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UltraVPN Features

60%

The VPN services that VPN providers offer can play a major role in deciding whether a user purchases a subscription from that company or not. Unfortunately, the UltraVPN website is a little sparse when it comes to letting users know what extra features they can expect from the VPN provider if they want to use this service.

It is disappointing that UltraVPN's website lacks a lot of information as it leaves users two options; read reviews like this one, or download the app to test out the VPN service and see for themselves what is on offer. Luckily, we have done that for you to compile a list of what UltraVPN offers to its customers.

Firstly, UltraVPN offers its customers unlimited and unrestricted access to content on the web. This means that there are no barriers to what you can see online in terms of geographical location and no limits to how much content you can consume.

UltraVPN has many IP addresses, in popular locations around the world, with the majority being in North America, Europe, and Asia. However, it also has 3 servers in Africa and 8 in South America, which is great news. VPN providers often ignore these two continents, so it's great that users can access restricted content in these regions as well.

Since there are no data or bandwidth limits, users can stream and download content as much as they want to. UltraVPN is a great service for users who want to access content on social media, streaming sites, or live sports games in other parts of the world. The fast speeds also mean you'll enjoy buffer-free video streaming and HD quality video.

UltraVPN also permits P2P networking on its servers, which is good news for torrenting fans. UltraVPN is a great choice for torrenters since the AES-256 encryption provides a secure VPN connection that hides your P2P traffic. Moreover, the abundance of shared IP addresses ensures that any P2P activity on the VPN server network won't be linked back to your real IP address and, subsequently, you.

While there are some good features in UltraVPN's arsenal, we have to admit that we were disappointed with the offerings overall. There is no split tunneling feature and no configuration tools in the apps to make connecting easier or automatic. We'd like to see UltraVPN add more features to its VPN solution in the future since it is a service with a lot more potential.

Summary

3
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Table of content

What is UltraVPN?

UltraVPN is Virtual Private Network software. This VPN solution is designed to give a layer of extra security to your browsing data with AES-256 bit encryption, protecting your activity from the prying eyes of third parties, including your Internet Service Provider (ISP) and potential hackers on public wifi networks.

Moreover, UltraVPN changes your real IP address, allowing you to choose from one of the many IP addresses from the many server locations it operates in its network. This enables you to access restricted content and websites in other parts of the world, giving you more freedom online.

How Much is UltraVPN?

If you want to try out UltraVPN’s services, then you can create an account from $7.50 per month. There are three different price plans:

None of the plans on offer are extremely cheap. Monthly plans are usually more expensive than annual plans, but the difference between UltraVPN’s subscription plans is not that great. NordVPN is a great VPN provider and has better-priced subscription plans for users, in our opinion.

Does UltraVPN Have a 30-day Money-back Guarantee?

Like most VPN companies, UltraVPN has a 30-day money-back guarantee with no questions asked. Since the provider doesn’t offer a free trial, it’s great to see a refund policy since this effectively acts as a free trial. You can try out the VPN for a month with no strings attached.

How Do I Use UltraVPN?

To use UltraVPN, you first need to set up an account. You can’t use a VPN offline, so you need internet access in order to create a VPN connection.

Once you have purchased UltraVPN, you can download the desktop client or mobile app, depending on the device you’re using. Once you sign in using your account credentials, including your password and username, you will be met with a user-friendly interface and simply need to toggle the VPN on to create a connection.

Once the VPN connection is active, you’ll be connected to one of the provider’s servers. All of your browsing activity will be protected with a layer of military-grade encryption.

How Do I Cancel UltraVPN?

Canceling your subscription is simple with Ultra, and all you need to do is contact the customer support team’s email address, [email protected]. You can cancel your plan at any time, but if you want to take advantage of the refund policy, you must do so within the first 30 days.

Is UltraVPN Easy to Use?

Ultra is extremely easy to use, and a major reason is that the provider doesn’t offer a lot of configuration options on its VPN clients and mobile apps. To switch the VPN on or off, you need to toggle a button at the top of the app.

From here, you can browse the VPN server list and choose from a number of options based on where in the world you want to connect. Beyond this, there isn’t a lot that you can do on the app. Users can switch protocols from OpenVPN to IKEv2 or enable the kill switch. Beyond this, there is little else you can do.

So, while UltraVPN is easy to use, it lacks a lot of customization, which we think is an essential aspect of VPNs. Allowing users to configure the app’s settings and get the most from the VPN service is important.

Does UltraVPN Have a Kill Switch?

Ultra does have a kill switch, but there are some issues with it. We noticed that our VPN server went down at one point, but we still maintained internet access. When trying to disable the kill switch in the VPN app settings, we found that the app kept glitching and causing us issues. Some VPNs have problems with kill switches, but it isn’t something we like to see as it can affect user privacy and security.

Does UltraVPN Unblock Netflix?

One of the best things about UltraVPN is that it unblocks a large number of websites in different parts of the world. We put the VPN to the test when it comes to accessing streaming services. When connected to a USA-based server, we had no issues accessing Netflix.

We tested a few more servers on the network. In the UK, we gained access to Netflix with no problems and had a similar experience in Spain. However, we experienced a few problems when accessing other streaming networks, including Amazon Prime Video and BBC iPlayer.

We couldn’t get through to BBC iPlayer in the UK at all, despite several attempts. With Amazon Prime Video, we were only able to access the site in the USA.

So, despite UltraVPN’s ability to access Netflix, it has some issues bypassing firewalls on other popular streaming networks. If access to streaming sites is important to you, we recommend using a provider like NordVPN or Surfshark.

Does UltraVPN Have Customer Service?

If you need a little help, then you can get in touch with UltraVPN’s customer support team. The customer service team speaks English and can be reached via email. There is also a telephone number that customers can use, but this is for billing information only.

Despite what is written in other reviews of this provider, UltraVPN does not offer a 24/7 live chat service on its site. This is disappointing, to say the least, since a number of VPN companies have added a live chat option to allow users to get feedback on their concerns immediately.

In terms of a support center, UltraVPN disappoints in this area too. There are a few FAQs in English on the website, but these are very limited and don’t shed much light on the VPN service itself. Overall, we aren’t’ incredibly impressed with the customer support options offered by UltraVPN compared to other VPNs’ offerings.

What Devices Can I Use UltraVPN on?

You can employ UltraVPN on 3 devices simultaneously, which isn’t a lot. The provider has dedicated apps for Windows, Mac, iOS, and Android. The default protocol on these apps is IKEv2, but you can change it to OpenVPN over TCP or UDP if you wish.

The small number of supported platforms is another disadvantage to the company. We like seeing VPNs that have support for all the popular platforms and more. Offering users the opportunity to configure the VPN to their routers if they wish to do so is a great thing, as it allows them to bypass any device limits. We hope to see UltraVPN expand its list of supported devices in the near future.

Will UltraVPN Slow Down My Internet Connection?

A slow internet connection is undoubtedly one of the most frustrating things. Virtual Private Networks are known to slightly affect your internet connection, but some can actually speed it up as they prevent bandwidth throttling from your ISP.

UltraVPN reassures users that it won’t affect users’ speed several times on its website’s homepage. We wanted to test out UltraVPN’s assertion that it won’t buffer users’ internet connection and has high-speed servers on its network.

We started with a base speed of 30Mbps, which is fast for the area of the country we connected from. Connecting to US servers saw a dip in download speeds to 28Mbps, which decreased further in the UK to 26Mbps. However, both of these speeds are good, considering what our baseline speed was.

We saw lower speeds in Asia, with an average of 24Mbps. This is unsurprising since the distance from servers can greatly affect speed. However, all in all, we were very impressed with UltraVPN’s ability to deliver on its promise of fast speeds.

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Author Madeleine Hodson

I’m Madeleine, and I'm a writer that specializes in cybersecurity, tech products, and all things related to the internet. I have a keen interest in VPNs and believe that everyone deserves internet freedom and security. I wr...
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