- English e-mail support
- No chat support
- No phone support
UltraVPN offers users great unblocking capabilities when it comes to video streaming and bypassing VPN firewalls. However, the provider appears to fall short in other areas and lacks essential features that we feel are necessary for a good user experience.
While UltraVPN has a seemingly large server network, made up of over 100 server locations around the world, it notes on its website that it operates just 100+ VPN servers. Although size isn't always an issue when it comes to a server network, this is small compared to other providers.
UltraVPN doesn't disclose much about its service on its website, other than to talk about the fast speeds it provides users. We ran a few speed tests and found that Ultra performed well in most locations.
Users get 3 simultaneous connections on each plan, which is below the industry average of 5. While there are some things we really like about Ultra, it has a few shortfalls which let the provider down and prevent us from giving it a higher rating.
- Supports torrenting
- Easy to use
- 30 day money-back guarantee
- Only 3 simultaneous connections
- Expensive plans
- Small server network
|Max Speed:||400 Mbps|
|Type of IP offered:||Shared|
|Simultaneous connections / Users:||3|
|Number of Netflix Libraries:||3|
|Information sharing:||5 Eyes Member|
|OS support:||Android, iOS, macOS, Windows|
|VPN Promotion:||Get VPN from UltraVPN for 7.50$ per month|
- American Express
- Mastercard Debit
- Visa Debit
- Visa Electron
- South Africa
- United Kingdom
- United States
In terms of security and privacy, UltraVPN offers a decent VPN solution. The provider employs military-grade AES-256 bit encryption, its own DNS servers, and has a firewall on its networks to prevent users' traffic from leaking outside of the encryption. The provider also offers users the choice of a couple of secure protocols, OpenVPN over UDP or TCP and IKEv2.
Not only this, but there is built-in malware and phishing protection. The built-in protection safeguards users from any threats online that could harm their device and, ultimately, privacy. However, it's necessary to remember that a VPN is not a replacement for antivirus software. Therefore, it's important to make sure that you don't use one without the other if you have concerns about computer and mobile viruses.
When it comes to understanding UltraVPN's logging policy, you have to do a little digging. The provider claims it operates a zero-logging policy, but what this means is that it doesn't log user activity on its servers. This is ultimately the most important thing since people want to ensure their browsing history remains private with a Virtual Private Network.
Aside from this, other user information is collected by UltraVPN, such as account information, your email address, name, username, password, and "certain other information from you." We would like to know what data the "certain information" refers to, as it is a little open-ended and unclear, causing us to have some concerns about what information the VPN provider is logging on us.
It would be great if Ultra released a transparency report or had an independent audit carried out by a third party. Many VPN companies have started to do this to reassure users that their data and privacy are safe with them.
Finally, when discussing security and privacy, it's worth mentioning that UltraVPN is owned by the UK company, Network Project. While this doesn't raise any red flags, it could cause some issues since the UK is a part of the Five Eyes agreement.
The Five Eyes is an international security alliance made up of countries from around the world that share civilian data with one another to protect international security. VPN providers with no-logs policies don't pose a grave risk since it is unlikely they would have much information collected on their servers to share with government agencies in the first place. This is why a provider like UltraVPN must have an unambiguous no-logging policy.
The VPN services that VPN providers offer can play a major role in deciding whether a user purchases a subscription from that company or not. Unfortunately, the UltraVPN website is a little sparse when it comes to letting users know what extra features they can expect from the VPN provider if they want to use this service.
It is disappointing that UltraVPN's website lacks a lot of information as it leaves users two options; read reviews like this one, or download the app to test out the VPN service and see for themselves what is on offer. Luckily, we have done that for you to compile a list of what UltraVPN offers to its customers.
Firstly, UltraVPN offers its customers unlimited and unrestricted access to content on the web. This means that there are no barriers to what you can see online in terms of geographical location and no limits to how much content you can consume.
UltraVPN has many IP addresses, in popular locations around the world, with the majority being in North America, Europe, and Asia. However, it also has 3 servers in Africa and 8 in South America, which is great news. VPN providers often ignore these two continents, so it's great that users can access restricted content in these regions as well.
Since there are no data or bandwidth limits, users can stream and download content as much as they want to. UltraVPN is a great service for users who want to access content on social media, streaming sites, or live sports games in other parts of the world. The fast speeds also mean you'll enjoy buffer-free video streaming and HD quality video.
UltraVPN also permits P2P networking on its servers, which is good news for torrenting fans. UltraVPN is a great choice for torrenters since the AES-256 encryption provides a secure VPN connection that hides your P2P traffic. Moreover, the abundance of shared IP addresses ensures that any P2P activity on the VPN server network won't be linked back to your real IP address and, subsequently, you.
While there are some good features in UltraVPN's arsenal, we have to admit that we were disappointed with the offerings overall. There is no split tunneling feature and no configuration tools in the apps to make connecting easier or automatic. We'd like to see UltraVPN add more features to its VPN solution in the future since it is a service with a lot more potential.